Dear Ms Tyerman, Mr Moore, Mr Farquharson,
On Saturday 4th September 2004 at about 10.30 am. I had
just finished using the library computer for internet access,
and decided to make enquiries at the Internet Exchange office about
their Microsoft Front Page course.
I am well known to Ms Ann Cecile at Internet Exchange as I have
already undertaken two of Internet Exchange's courses, the first
being Microsoft Access, and the second being the Computer Networking
I am also an almost daily early morning user, of the Library's
I explained to Ms Ann Cecile that I wished to take a look at the
Front Page course as I already use Dreamweaver extensively and wanted
to make a comparison with a view to perhaps changing over to Front
Page. Ms Ann Cecile explained that the course was not very comprehensive
being just 8 hours long, and that Dreamweaver was a far better product
Ms Ann Cecile's lack of "Salesmanship" almost left me
I persevered with my enquiry and eventually Ms Ann Cecile placed
me in font of a computer with details of the Front Page course.
This proved to be very informative and interesting, and I would
be very surprised indeed if the course was only 8 hours in duration.
I decided that I wished to take the course.
Just as I was going to speak with Ms Ann Cecile, another customer
with an appointment came along. Ms Ann Cecile said that this interview
would take at least an hour, and due to pressure of work, lack of
staff, and the large amount of paperwork involved she would not
be able to interview me for the course until the following week.
I asked what was wrong with interviewing me later that afternoon?
Ms Ann Cecile replied that she had huge amounts of paperwork to
deal with in the afternoon. I said OK, then let me come back at
12.00 noon, which I did.
Upon my arrival at 12.00 noon, Ms Ann Cecile stated that the earliest
that she could interview me for the course was
I pointed out that the Internet Exchange computers were almost unused,
with no customers in sight. I asked, how can it be possible that
you are so swamped with paperwork when there are no customers in
Ms Ann Cecile made the excuse again of lots of paperwork and lack
of "Trained" staff? While we were having this conversation,
with me becoming more incredulous by the second, Ms Ann Cecile opened
her electronic diary on the computer to prove to me how busy she
I asked her to open/view some alternative earlier dates for my
interview. It was just one blank day after
I was becoming increasingly frustrated with her very obvious, deliberately
obstructive attitude towards me.
Ms Ann Cecile said that she was going to put my name in her little
book of naughty people.
We eventually settled on September 13th 2004 as my interview date
for the Front Page course. I believe that an earlier date could
have been found, but I wanted to get out of the building before
To give weight to that opinion I have provided two links to my
Please view these links as they have great relevance to the contents
of this letter.
When you have more time, take a look at my CV.
Click on the button at the bottom of my opening page www.oldsite.org
gives even greater credence to my conclusions stated above.
You do not need to be an Einstein, or some sort
of paranoid conspiracy freak to see a recurring pattern here. Quite
the opposite, you have to view this information with a bag over
your head NOT to see it.
With just one exception (Years ago, and a similar situation) The
staff at the Ladbroke Grove Library, have always been courteous
efficient and professional in their dealings with me.
The attitude of Internet Exchange employee, Ms Ann Cecile, sticks
out like ten sore thumbs in comparison.
I do not consider the contents of this letter to be confidential.